2-year replacement warranty
For all Stanklin products, including cameras, recorders, video doorphones and Stanklin-branded accessories.
STANKLIN · REPLACEMENT SUPPORT
A clear policy. A prompt replacement.
Every Stanklin product comes with a two-year replacement warranty. We explain your coverage, the replacement process and any stock-related delay openly, so you know what to expect.
Check your warranty →Verify by serial number
Ask our team to confirm when your warranty begins, when it expires and how many days remain.
Two-day replacement service
Subject to replacement stock availability. Stanklin reports providing replacement within two days in 99% of cases.
1. Know exactly where you stand
Find the serial number on your product and send it to our support team with the model number and purchase information, if available. We will verify your product’s warranty record and tell you its start date, expiry date and remaining warranty days.
Warranty verification is handled by our team. You do not need to guess the start date or calculate the remaining period yourself.
2. Tell us what has happened
Describe the fault, when it occurs and any troubleshooting already attempted. Include photographs or error messages where helpful. Our team will check coverage, explain the decision and confirm the replacement arrangements for an eligible warranty claim.
Before returning anything, obtain your case reference, the correct return address and packaging instructions. We will also confirm the timing that applies to your replacement.
3. Our two-day replacement commitment
We provide a two-day replacement service for eligible warranty claims, subject to replacement stock availability. Stanklin reports meeting this two-day timeframe in 99% of cases.
If replacement stock is unavailable, we will tell you and explain the expected next step and timing. Our team will confirm dispatch and delivery arrangements for your location; transit times may vary.
Transparent at every step
We will explain your warranty status, the coverage decision, replacement availability and the next steps. Any proposed charges or work outside warranty will be explained before you agree to proceed.
Before sending equipment, preserve any recordings you need and ask how to handle storage media and account links. Do not send passwords with your enquiry.
Read the full replacement warranty policy →